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How dogelexus Handles Your Personal Data

When you open an account with us, we take on a clear responsibility: your personal data — from your registered email and phone number to your wallet details for DANA, OVO, and GoPay — is handled with care, stored securely, and never sold to…

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dogelexus How dogelexus Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security is not a background feature — it is wired into how your dogelexus account works from the moment you register. Every login is protected by OTP verification sent to your registered phone number, which means even if your password is exposed, your account cannot be accessed without that second factor. Sessions are encrypted over SSL, and our systems flag login attempts from unfamiliar devices or locations for additional verification. Payment data from DANA, OVO, and GoPay flows through reference codes only — we never hold your wallet credentials on our servers. Data retention, cookie use, and your rights to access or erase your information are all outlined below.

OTP Login Verification

Every account login requires OTP confirmation sent to your registered phone number. This step protects your account even if your password is compromised. If you receive an OTP you did not request, contact support immediately through live chat and we will secure your account.

Cookie and Session Data

We use session cookies to keep you logged in and to remember your lobby preferences — such as your last game category or preferred language. These cookies do not track your activity outside the dogelexus site. You can clear them at any time through your device browser settings.

Payment Reference Handling

When you deposit via DANA, OVO, or GoPay, we store the transaction reference number to match your deposit to your account balance. We do not store wallet PINs, full account numbers, or any credential beyond what is needed for that matching process.

Data Retention Rules

Account data is retained for as long as your account is active. If you close your account, we hold basic records only for as long as local law in your eligible region requires — typically to cover any open transaction disputes. After that period, your personal data is removed from active systems.

Your Right to Access and Correct

You can request a copy of the personal data we hold on your account at any time. If any detail — such as your registered phone number, email, or linked wallet name — is incorrect, you can ask us to correct it via the account help section or through live chat support.

Data Deletion Requests

If you want us to delete your personal data, submit a formal request from your registered email address. We will process it in line with applicable local law for eligible regions. Note that certain transaction records may need to be retained for a legally required period even after an account is closed.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your personal data is used, want to correct information on your account, or need to request that we delete your data, our support team handles these requests directly. You can reach us through live chat on the dogelexus site, by submitting a request through the account help section, or by emailing our dedicated privacy contact. We aim to respond to all data-related requests within a reasonable timeframe. For account-specific queries — such as verifying which payment methods are linked to your wallet or reviewing your login history — our support team can walk you through the steps available in your account settings.

Live Chat Support Reach our support team directly through the live chat widget on the dogelexus site. For privacy or data queries, select the account help category and describe your request — our team handles data questions separately from general account support.
Account Help Centre Log into your dogelexus account and navigate to the help section to submit a data access or correction request. This is the fastest route for wallet-linked data queries, including reviewing what DANA, OVO, or GoPay references are stored against your…
Privacy Email Request For formal data deletion or data portability requests, send an email from the address registered to your dogelexus account. Include your account username and the specific data action you are requesting.

Your Privacy Questions, Answered Clearly

The questions below cover what we get asked most about how personal data works on your dogelexus account — from what gets stored when you use DANA or GoPay, to how you can request a copy of your data or ask us to delete it. If your question is not here, our support team can help through live chat or the account help section.

At registration we collect your name, email address, phone number, and the device information used to access your account. If you link a payment method like DANA, OVO, or GoPay, we also store the transaction reference numbers generated during deposits and withdrawals — not your wallet PIN or password.

No. When you top up using DANA, OVO, or GoPay, the transaction is completed inside your wallet app, not through dogelexus. We only receive and store the reference code that confirms the transfer — your wallet PIN and account credentials stay entirely within your own wallet provider's system.

We do not sell your personal data to advertisers. Aggregate session data — such as which game categories are opened most often — may be used internally to improve lobby performance, but this is not linked to your individual account profile and is not shared with outside advertising partners.

Once your account is closed, we retain only the records that local law in your eligible region requires us to keep — typically limited to transaction records needed for any open disputes. After that legally required period, your personal data is removed from active systems. Exact timelines depend on local regulation.

We use session cookies to maintain your login state and save lobby preferences like game category and language. These cookies are scoped to the dogelexus site only and do not track you across other websites. You can remove or block them through your device's browser settings at any time, though some account features may not work without session cookies active.

Send your data access request from the email address registered to your account — either via our privacy email contact or through the account help section after logging in. Include your account username. We will confirm what personal data we hold and provide it in a readable format, in line with applicable local law for eligible regions.

Yes. Submit a formal deletion request from your registered email address. We will process it according to applicable local law. Some records — such as transaction references for completed DANA or OVO deposits — may need to be held for a legally defined period even after your account is closed, but all other personal data will be removed.

Our system flags logins from unfamiliar devices or locations and triggers an OTP check to your registered phone number before granting access. This protects your account from unauthorized entry. If you receive an unexpected OTP, do not share it with anyone and contact support immediately through live chat.

We may use general activity signals — such as which game categories you visit most — to surface relevant content within your account session, for example showing you live casino options if that is where you spend more time. This is done within the platform only. We do not pass individual game activity data to external marketing services.

Reach our support team through live chat on the dogelexus site or submit a request via the account help section. For formal complaints about data handling, email us from your registered account address and mark the subject as a privacy concern. We will investigate and respond as required by local law in eligible regions. Players in Depok and Denpasar can reach the same support channels — there is no region-specific contact path needed.

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